Unfortunately all purchases can not be perfect. We strive really hard to have the utmost quality product but sometimes things happen in shipping; with that in mind we offer a 30 day return policy.
Unopened and Opened Items Policy
Unopened and unused items can be returned within 30 days unless specifically stated on the product details page. The packaging has to be the same quality as it was when it left our warehouse.
Opened items are not eligible for returns. this includes:
Items that have been opened or removed from the packaging
Items that have visible indications that the packaged has been opened
Opened cases that are no longer factory sealed policy
All Clothing Or Apparel
Used or worn clothing, apparel, halloween costumes, and accessories may not be returned.
Damaged and Defective Product
Any defective item or item damaged in transit can be exchanged for a replacement of the same item (or a replacement part depending on the issue), if you send us the request within 30 days of receiving your order. If the item is no longer available, we will be happy to issue a refund.
We may request that you e-mail a picture to email@example.com of your broken or defective item to help us determine what exactly is wrong and if a replacement part would be helpful.
The following issues do not qualify as a defective product:
Minor cosmetic paint issues
Package condition, unless you have purchased Collector's Grade Product
What To Do If You Need To Return
Please contact Customer Service to receive authorization for your return so that the item(s) can be accepted. Any returns without authorization will be delayed and possibly not be eligible for a refund. Customer service may be reached by:
Toll free: 405-237-9207 (7:00 AM to 5:30 PM MST Monday through Sunday)
If the return is due to our error or a damaged or defective product, we will cover any return shipping fees as long as the return is completed through a Kal-Electibles return option (a prepaid label provided by us). If you choose a self-return option (a carrier or service of your choice) you will pay the cost charged by the carrier selected and will not be reimbursed. We are not responsible for any lost or damaged packages through a self-return option.
If the return is for any other reason, we will not pay for the return shipping fees and you will be responsible for all shipping costs without reimbursement. We are not responsible for any lost or damaged packages returned to us.